Have a Basic Questions Before Submitting?
How much is shipping?
Standard Shipping: We charge $8.95 for one item + $3.95 per additional item of order shipped to the rest of the world.
How long will it take to get my order?
On average, merchandise is produced and shipped from our facility 5-7 business days after purchase.
Quilts are produced and shipped from our facility 8-12 days in regular seasons and 10 – 15 days* in peak seasons.
Can I expedite my order?
We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by carrier or scanned delivered by mistake.
Then email us regarding the whereabouts of your order!
What payment methods do you accept?
We accept Paypal, Debit and all major Credit Cards
What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns!
How do I change my order?
Email us regarding all changes to an order within 6 hours.
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at firstname.lastname@example.org with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
What if my order is defective, wrong size, or incorrect product?
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!
Or if you’ve any pre-purchase question, the fastest way to get support from our staff is by submitting a ticket.
Please include your order number to ensure a prompt response from us